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If you have selected home delivery, you can query the status of your order at any time in My orders in the My account section. If you are not registered at Deana Kamille, you can access directly in the Track your Order section. In this case, you will have to enter your e-mail address and order number.
How can I exchange an item purchased online?
You have up to 7 days from reception of your order to exchange your item for another size or another item.
It’s very simple! All items may be returned my post* to the senders address located on order form inside parcel.
*Please use contact form before returning item.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
I have a promotional or coupon code. How do I use it for an online purchase?
When you arrive at the view basket/cart section*, enter coupon code then click ‘Apply Coupon’.
*Only one Coupon code may be used per purchase.
What are the delivery types?
The delivery dates and charges depend on the type of delivery. You can choose between Standard UK Shipping, Next Day Delivery & International Shipping.
How can I pay for my purchases?
You can choose between various payment methods:
BACS – BANK TRANSFER
Visa, Visa Electron, MasterCard, Maestro or Solo. Send Payments directly from your bank account using details provided and it will be charged in real time.
To pay via PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal website to proceed with the payment.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
The items received are incorrect or are defective. What should I do?
If you have received an item which is defective or different to the one purchased, we will exchange these items as soon as we receive them at our warehouses and inspect the condition of the garments.
To process the return, you must complete our contact form before returning item. A returns note and enclose it in your parcel.
Are the items included in the shopping basket reserved automatically?
No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.
In which countries can I shop online?
You can currently shop online in all Countries across the world.
Type your e-mail address and click the sign up button.
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